At Vegan Kingz, we’re committed to providing you with the highest quality vegan supplies to fuel your plant-powered business.
General Policy:
We understand that sometimes things might not go as planned. In the unlikely event, you receive a defective or damaged product, we’ll do everything we can to make it right.
Return and Refund for Defective Products:
- Return Window: You can return a defective product within three (3) working days of receiving it for a full refund or replacement, whichever you prefer.
- Initiating a Return: To start a return, contact us at (805) 229-1562 or info@vegankingz.com within the return window.
- Return Shipping: We’ll provide a return shipping label for your convenience to ensure a hassle-free return process.
- Processing Refunds/Replacements: Once we receive the returned product and confirm the defect, we’ll process your refund or replacement within fourteen (14) working days.
Non-Returnable Items:
Due to the nature of our products, we cannot accept returns of non-defective items. To ensure you get the perfect fit for your needs, please don’t hesitate to reach out to us before your purchase with any questions about product specifications or compatibility. Our team is here to help!
Customer Satisfaction is Our Priority:
Your satisfaction is extremely important to us. If you have any questions or concerns regarding this policy, please don’t hesitate to contact us. We’re here to assist you in any way we can.
Additional Information:
- We highly recommend inspecting your order thoroughly upon arrival.
- Proof of purchase, such as your invoice or order confirmation, may be required to process a return or replacement.
Working together can ensure a successful partnership and keep your vegan business thriving!
